Privacy Policy

Welcome to neum (hereinafter referred to as “the Company”). To ensure that you can safely use our services and access our content with peace of mind, we hereby explain our Privacy Policy to protect your rights. Please read the following content carefully.

Scope of the Privacy Policy

This Privacy Policy applies to the collection, processing, and use of personally identifiable information (“Personal Data”) collected when you use our website and services.
It does not apply to external websites linked through our platform, nor to personnel not employed or managed by the Company.

Collection and Use of Personal Data

To provide you with optimal services and interactive features, we may request certain personal information from you. The categories and scope include:

  • When using our contact forms, survey features, or other interactive services, we may collect your name, email address, contact details, and usage time.
  • When registering as a member, using our services, or participating in our events, we may collect and store the following: your name, date of birth, city, email address, phone number, shipping address, and any other information you voluntarily provide. The more accurate and complete your data, the better we can tailor our services to your needs.

We collect your personal data for the following primary purposes:

  • Order fulfillment and delivery
  • Providing updates on exclusive offers or activities via newsletters (if you do not wish to receive newsletters, you may opt out during registration or contact our customer service team)

When browsing our site, our servers may automatically record your IP address, browsing history, time of visit, browser type, and clicked links for internal use and service improvement only. This data will never be disclosed externally.

Survey responses may be aggregated and analyzed for internal research. We may publicly share anonymized, non-identifiable statistical insights, but never individual data.

We will never disclose your personal data to third parties or use it for any purpose outside the original scope without your consent, unless required by law.

Data Protection

Our servers are protected by firewall, antivirus systems, and other advanced information security technologies. Your personal data is protected under strict access control and only authorized personnel may access such information. All relevant personnel are under confidentiality agreements and subject to legal penalties if violated.

In the event we need to outsource services to third-party partners, we will ensure they are contractually bound to confidentiality obligations and monitored for compliance.

External Website Links

Our website may contain links to external websites. Please be advised that our Privacy Policy does not apply to those external sites. You should review their individual privacy policies when accessing them.

Use of Cookies

Cookies are small files stored on your device that help enhance your browsing experience.
To provide you with the best service, we use cookies to store and access your user preferences.
If you prefer not to accept cookies, you may adjust your browser settings to a higher privacy level. However, some features of the website may not function properly if cookies are disabled.

Request for Data Deletion

In general, we do not proactively delete user data unless under specific circumstances.
If you no longer wish to use our services and would like to request complete deletion of your personal data, please contact our customer service team. We will assist in deleting all identifiable information.
Some anonymized data, such as transaction or store credit records, may be retained for operational purposes.

If data retention is legally required or otherwise unavoidable due to external factors, we may delay deletion until conditions are resolved.

Once your personal data is deleted, you will no longer be able to access member benefits such as discounts, store credit, vouchers, or use your account.

Notification Messages via LINE

We may send important updates through LINE Notification Messages. You may receive these messages even if you are not following our official account. We will only use notification messages for essential updates, not for marketing.

You may receive LINE Notification Messages if the following conditions are met:

  1. The phone number registered in your LINE account matches the one provided to us.
  2. You have enabled “Receive LINE Notification Messages” in your LINE privacy settings.
  3. You have not blocked our official LINE account.

To change your settings:

  • Open the LINE App
  • Tap 「Home」 → 「Settings」
  • Tap 「Privacy」 → 「Provide usage data」 → 「LINE Notification Messages」
  • Toggle off 「Receive LINE Notification Messages」

Once disabled, you will no longer receive notification messages from any verified corporate or official accounts.

Amendments to the Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time in accordance with operational needs or regulatory changes.
Any revisions will be published directly on our website and take effect immediately.